Code of Ethics
This code of ethics should be recognized as the standard for daily professional business practices in each and every BIMRS member shop:
To perform
High quality BMW and MINI repair service and maintenance at a fair and reasonable price
To have a
Sense of personal obligation to each customer
To employ
The most skilled technicians possible, and to dedicate our group to their continued training
To organize and attend
Educational opportunities that enrich the ever-growing technical needs of our profession, thereby ensuring that BIMRS members remain on the industry forefront
To recommend
To our customers preventative and regular maintenance services, explaining which of these services are to correct existing problems and which are of a preventative nature.
To offer
To offer each customer a price estimate for work to be performed
To obtain
Prior authorization for all work performed, in writing, or by any other means satisfactory to the customer
To notify
The customer if appointments or completion promises cannot be kept
To furnish
To our customers an itemized invoice for fairly priced parts and services
To maintain
Customer service records for one year or more
To exercise
Reasonable care for the customer’s vehicle while in our possession
To maintain
A system for fair settlement of customer’s complaints
To uphold
The integrity of all members of the BIMRS Association
Contact Us
Be Part of Our Community
For more information on how to leverage the full benefits of BIMRS membership, including access to our exclusive Google Forums, visit our website or contact us directly at 888-85BIMRS. Together, we can push the boundaries of BMW service excellence.
Find a BIMRS member in your area to assist you with all your service needs.
